FAQs
Below FAQ are some common concerns of our customers before purchasing the Eye wears, if you have other questions, please just send it to info@asiaopticals.com
Need Help?
Product & Prescription
Our style guide helps match frames to face shapes. You can also contact our team via WhatsApp for personalized recommendations.
Yes! Upload your prescription during checkout or email it to support@asiaopticals.com after placing your order.
Absolutely. Select your lens type during customization or reach out for expert guidance.
Payments & Financing
We accept Visa, Mastercard, Apple Pay, and flexible payment options via Tabby and Tamara.
Yes. All transactions are encrypted and processed through secure third-party gateways.
Shipping & Delivery
UAE orders typically arrive within 2–5 business days. GCC and international delivery times vary by location.
Yes, on orders above AED 300 within the UAE.
Yes. You’ll receive a tracking link via email or WhatsApp once your order ships.
Returns & Warranty
You may return eligible items within 7 days of delivery. Prescription lenses and customized products are non-returnable.
Contact support@asiaopticals.com with your order number and reason for return. We’ll guide you through the process.
All products come with a 1-year warranty against manufacturing defects.
Unable to find satisfactory answers ?
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